Privacy Policy

We at Portals to Learning want you to have the best shopping experience possible. We know that part of the longevity of a successful e-commerce business is the feeling of security the customer must have when providing confidential information over the internet and the phone. While it is necessary for us to collect certain personal information we respect and protect your right to privacy. At Portals to Learning we take this very seriously, please read our policy below to answer any questions or concerns you may have regarding your privacy and the security of your information.

Secure Online Ordering:

Portals to Learning is committed to handling your personal information and credit cards with high standards of information security. Your credit card and bank account information are passed only through secure and encrypted 128-bit SSL Paypal servers utilizing Verisign SSL Certificate Encryption.

Information Collected and Its Use:

When a visitor visits our site to browse, we collect and store the following: the name of the domain and host from which visitors access the Internet (for example, aol.com or internet explorer); the Internet protocol (IP) address of the computer visitors use; the browser software and operating system visitors use; and the date and time visitors access our site. This information is not linked to any specific user, but is used to analyze how our web site is used by visitors and which pages are popular. We do not use "cookies" to track your Web surfing anywhere other than on this Web site. A "cookie" is a file that a Web site can place on your computer's hard drive in order, for example, to collect information about your activities. The cookie transmits this information back to the Web site's computer. Cookies are used in order to keep track of your shopping cart. Without cookies, the online shopping cart would not be able to associate your shopping with you, and you would not be able to carry more than one item in your cart at a time.

E-Mail Privacy:

Portals to Learning will only use your e-mail address when we are confirming your internet order, notifying you of changes or updates to the site, informing you of special promotions and the latest products. We assure you, we do not make our email list available to any third parties.

Returns Policy

You may return most new, unused items sold and fulfilled by Portalstolearning.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Contact us at returns@portalstolearning.com to notify us to expect the return.

Exchanges

If you received a faulty item and need to exchange it for the same item, please contact returns@portalstolearning.com and explain the problem. We will provide you with instructions for returning the defective item and a shipping label to use. You will be refunded your original purchase price once we receive the item. You may place another order for the item you wish to exchange at any time. You do not have to wait for us to receive the original item before placing the new order.

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Packing & Sending Your Return

You can pack and send your return to us in just a few simple steps.

1. Pack the items along with the packing slip (the receipt included in the box with your items) securely in a box. You can use the box the items arrived in or another box, if you prefer.

2. Affix the shipping label we will provide to you to the outside of the box.

3. Leave the package for your mail carrier to pick up, or take it to a post office or shipping center.

Please note that return mailing labels obtained from us are valid for domestic returns only. In addition, if you use a mailing label provided by us and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.